A 'ticket' is a written question, request or comment to the Accord team and you can create a 'ticket' as shown below.
A click/tap will open the window below. Enter the email address that you would like used for this ticket's reply, a subject and details of your question, request or comment. You will also be prompted for your name if this is the first time you have submitted a ticket. Then click/tap Submit.
You will be sent an email confirming receipt of the ticket and the Accord team will process your ticket at the earliest opportunity and reply to your email address.
If you want to obtain the status of your ticket or any other tickets you have submitted then click/tap on Check ticket status.
Note that you need to be logged-in to the Help Centre for this function (this is a separate login from your normal Accord login). If you dont have a Help Centre login then you can create one by clicking the Sign up with us. Make sure that you use the Reply to email address on your ticket(s) as your Help Centre login email address. You will be sent an activation email so that you can enter your password which may be the same or different from your normal Accord password.
HINTS: Generally, there is no need to Sign out from the Help Centre - you can stay logged-in indefinitely.
If you are logged-in you will be given an option to include other email addresses (Add-cc) when submitting tickets.